Privacy Policy

This Privacy Policy (the "Policy") explains how TLC Landscaping Design + Pools ("TLC") collects, uses, stores, processes, discloses and deletes Personal Information (as defined herein) you provide directly to us or that we receive from you visiting our website ("Site") accessed through any medium, including via computer, mobile device or other device (collectively "Device"). This Policy also outlines your rights in respect to your Personal Information.

We are committed to protecting your privacy. Any information provided is securely stored either on our servers or with our business partners and other organizations and individuals with which we have established a strategic alliance or other contractual relationship. The primary purpose of sharing information is to better the services provided by us. Information will also be used to improve our sales, marketing and business development efforts.

The Policy describes how your Personal Information is collected, used, and shared when you visit our Site or make a purchase from TLC Landscaping Design + Pools ("TLC"). This Policy also outlines your rights in respect to your Personal Information. TLC is committed to protecting your privacy and will make every effort to protect your information.

We may change this Policy from time to time by updating this page. This Policy is effective as of November 2019. You should check this page from time to time to ensure that you agree with any changes. By using the Site or making purchases from TLC, you are agreeing to the terms of this Policy.

1. Data Collected

If you access our Site, we automatically collect and store the following:

the IP address;
the requested web page;
the domain from which you access the internet;
the date and time you accessed the site;
the items you viewed while accessing the site;
the status of the request;
the type and version of your web browser; and
the operating system you are using.

We may also collect the following:

name;
contact information including email address; and
other information about you, your Device or use of our services that we will notify and request consent at the point of collection.

The above information is collectively referred to as your "Personal Information."

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect device information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier tied to your device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. They are typically used to store settings; store information you provide on a website; and/or measure how you use the website in order to optimize use. Most browsers accept cookies automatically, but can be configured not to do so or notify the user when a cookie is being sent. If you wish to disable your browser cookies or flash cookies, it may interfere with the proper functioning of our Site.

"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Device information is Personal Information as defined by data privacy laws.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, e-mail address, and phone number. We refer to this information as "Order Information" and it, too, is Personal Information as defined by data privacy laws.

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

2. Use of Information.

We use the information collected to operate our business and provide you with offerings, which includes using the information to improve our offerings and personalize your experience. We also may use the information:

to fulfill orders;
to communicate with you;
to improve our service;
for record keeping purposes;
for research and analysis of the effectiveness of the website;
for marketing;
for our advertising and sales efforts;
to manage our everyday business needs;
to screen for fraud;
to comply with legal obligations; and
to carry out other legitimate business purposes as well as other lawful purposes about which we will notify you.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. Security.

We are committed to ensuring the security of your Personal Information. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect online.

4. Sharing Your Personal Information.

The primary purpose of sharing information is to better the services provided by us. Information will also be used to improve our sales, marketing and business development efforts. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Behavioral Advertising.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

6. Do Not Track.

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

7. Your Rights.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe to the United States.

8. Data Retention.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

9. Changes.

We may update this privacy policy, without notice, from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

10. Contact Us.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:

TLC Landscaping Design + Pools
2026 Oxford St E
London, ON N5V 2Z8